Chapter 10

Arnot Ogden Medical Center Self-Care: A site designed to help people cope with others who are bothersome. Links include "difficult people," "how to cope," and reasons why it is "worth the effort."

Center for Leadership Studies—Situational Leadership: A complete discussion of Hersey and Blanchard’s situational model of leadership. This site explains each step of the model’s four-pronged approach to leadership.

Canadian Association of Student Activity Advisors—Leadership Styles: This site provides a brief discussion of the pros and cons of autocratic, democratic, and laissez-faire styles of leadership.

Dealing with Difficult People—Politeness and Politics: A site devoted to exploring the ins and outs of dealing with difficult people in the workplace. Discusses how to negotiate politeness and politics. Gives practical advice for dealing with obnoxious co-workers.

The Institute for Management Excellence Online Newsletter: This online newsletter deals comprehensively with the difficult people problem. Links to advice, books, and humor sites are provided. Good for research.

Tufts Leadership Institute Group Dynamics: An analysis of group dynamics is provided at this site with special emphasis given to the three categories of group roles: task, maintenance, and challenging roles. Supports material covered in your text.